Does Walmart charge for substitution?
Walmart Grocery offers shoppers substitutions for out-of-stock items before checkout. You can select an alternative product before ordering, or you can opt into Walmart Grocery making substitutions as their team shops for you. If real-time swaps are made, there are no additional charges. Learn more here.
How does substitution work at Walmart?
If your ordered item is not available, we’ll send you an email and offer a similar item. There is a limited amount of time to select your substitution. The email will give you a timeframe to approve or decline the alternate item. If you do not accept or decline the item offered, we will substitute the item.
Can I get refund for Walmart substitutions?
If you discover you don’t like the substitute later on, customer service will refund your money for the item, and you’re not required to return it. Of course, you can always turn off substitutions for your whole order or for specific items.
Do you tip Walmart grocery?
Here is the official policy from Walmart: No.Tips cannot be accepted, but a thank you and a smile are always welcome. Please complete the post-order survey to let us know about your experience and help us make your next order better!
How does Walmart decide what to substitute?
The tech we built uses deep learning AI to consider hundreds of variablessize, type, brand, price, aggregate shopper data, individual customer preference, current inventory and morein real time to determine the best next available item, Walmart Global Tech EVP Srini Venkatesan wrote in a blog post.
Does Walmart charge a service fee?
Delivery: Orders from our store to a customer’s door with a per delivery fee of $7.95 or $9.95. Free Delivery with Walmart+: Delivery as soon as same day and other benefits for a $98 annual or $12.95 monthly fee.
Does Walmart charge you more for substitutions?
Walmart Grocery offers shoppers substitutions for out-of-stock items before checkout. You can select an alternative product before ordering, or you can opt into Walmart Grocery making substitutions as their team shops for you. If real-time swaps are made, there are no additional charges
How do I cancel Walmart substitution?
If you do not want the substitution, simply let the associate at the store know, and they will remove it from your order.
Are Walmart substitutions the same price?
In case a substitution is needed, a Walmart shopper will pick a more expensive brand or a bigger size than your order but you will be charged the price of the item you originally ordered.
Do you get charged more for substitutions?
If something you have ordered is not available when we pick your order, we may choose a substitute. If it costs less, we charge you less. If it costs more, we won’t charge you the extra. For loose products like fruit, vegetables, and cuts of meat, we weigh these when we get your order ready.
How do I get a refund from Walmart grocery pickup?
You can return items in-store, for free by mail, or via a scheduled pickup from your home. Please provide your in-store receipt or Walmart.com order number and we will refund the purchase price and applicable taxes and fees to the original form of payment or provide a replacement.
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